Billing Periods
Payment Locations
Delinquent Notices
Collection of Active Accounts
Low-Income Energy Assistance Program
Life-Threatening Weather & Life Support Equipment
Processing Cut-Off Notices
Additional Deposits for Disconnect and Nonpayment
Diversion of Current
Bad Checks & Bad Debt













Billing and Collection Procedures

Collection of Active Accounts

Accounts not paid with a minimum balance of $25.00 will be processed for disconnect, except for the following:

The consumer can submit a Paid receipt or evidence that an error exists to justify non-payment.

If a consumer asks for a time extension (Only the General Manager or his designee has the authority to defer payment.)

If an extension is permitted, the consumer must keep any subsequent bill amount plus meet the extension agreement payment amount within the timeline established under the agreement or be disconnected immediately.