Billing Periods
Payment Locations
Delinquent Notices
Collection of Active Accounts
Low-Income Energy Assistance Program
Life-Threatening Weather & Life Support Equipment
Processing Cut-Off Notices
Additional Deposits for Disconnect and Nonpayment
Diversion of Current
Bad Checks & Bad Debt




Billing and Collection Procedures

Low-Income Assistance Program

Consumers who qualify for financial assistance programs, such as: Salvation Army, Red Cross, Samaritan House or Community Action Agency, must meet the criteria of Item 2 above. If the amount guaranteed by any agency does not meet the 50 percent required, then the consumer must pay the difference to meet the qualifications in Item 2.