Disclaimer

Billing and Collection Procedures

Life-Threatening Weather (High/Low degree)

Only the General Manager or his designee is authorized to determine if the weather is to life threatening to disconnect for non-pay. Once the weather moderates and is determined to be non-life threatening, the disconnect notices not worked and remaining unpaid will be disconnected by cooperative personnel immediately.

Life-Support Equipment

The cooperative will use diligence to maintain service to a consumer on constant life-support equipment. The cooperative cannot guarantee uninterrupted service, because of weather or equipment failure, but will prioritize those consumers in case of an outage.

The consumer must obtain a letter from his or her doctor addressed to the Cooperative and mailed certified mail with the following information:

• The patient is on a life-support device requiring electric service.
• The type device and its use.
• If the equipment is required constantly 24 hours a day or at particular time-period intervals that an outage may interrupt.

Neither the doctor's letter nor the patient's disability will waive the consumer's debt to the cooperative for service received.

If the account becomes delinquent, the Billing/Collections Clerk will forward the above information and the past due amount to the cooperative's attorney for collection.