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Billing and Collection Procedures
Processing Cut-Off Notices *The Cut-Off Cycles are scheduled as follows:
As the Contract Meter Reader/Collectors read their routes, they will collect the total amount due or “boot” the meters on collection and notify the consumer verbally or with a door-knob hanger of the disconnection and the total amount due including all fees. All accounts disconnected for non-payment will be charged a Disconnect Fee, a Reconnect Fee, plus an additional deposit (In addition to an After Regular Business Hours Fee, if applicable). The consumer must pay the gross bill and all charges before the meter will be reconnected. Additional Deposits for Disconnect and Nonpayment Any account disconnected for non-payment shall be required to pay an additional deposit for each occurrence before reconnection. This deposit does not include disconnection trip and reconnect fees. 
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