Billing Periods
Payment Locations
Delinquent Notices
Collection of Active Accounts
Low-Income Energy Assistance Program
Life-Threatening Weather & Life Support Equipment
Processing Cut-Off Notices
Additional Deposits for Disconnect and Nonpayment
Diversion of Current
Bad Checks & Bad Debt


Billing and Collection Procedures

Diversion of Current (Current Theft)

When a consumer is found to be receiving unauthorized, unmetered service, or the meter has been tampered with to reverse or slow metered usage, the following actions will be taken.

Pictures are to be taken of the residence, meter box and conditions surrounding the diversion.
The service will be disconnected.
The consumer’s account will be charged the current Disconnect Fee and the time of all employees investigating.
If the meter or any other Cooperative equipment has been damaged, the consumer will be charged current value for replacement.
A Diversion of Current Fee and estimated usage from billing history at that location is to be billed to the account as a past-due, unpaid balance.
An additional deposit shall be required doubling the current amount of deposit required in that consumer’s classification, or two months average bill, whichever is less.
The consumer must come to the Cooperative office and pay all above charges to have service reconnected.
Legal proceedings may be undertaken, including turning over all evidence to the Sheriff’s Department in the county that the diversion occurred if the account is not settled.

In addition to being theft, diversion of current situations are also extremely dangerous. Anytime a meter is tampered with, individuals run an extremely high risk of electrocution.