Backup Battery Policy

Important Information Regarding Your Phone Service

Your Coosa Valley Technologies provided telephone ONT is powered by plugging it into an electrical wall outlet. In the event of an electrical outage, your ONT will not receive power, just like any other electrically powered device in your home or business. If this were to happen your telephone service, including any medical or security alert services, like E911, will not be available to you. A backup battery is designed to provide temporary power to the phone modem in the event electrical power in your home or business is lost. The length of time that your phone will be available during a power outage depends on many variables, including, but not limited to, the following:

  1. Whether a backup battery remains properly installed in the phone modem
  2. Whether a backup battery is properly charged; the condition and age of a backup battery
  3. The amount of phone usage when the phone modem is utilizing power from a backup battery.

It is your responsibility to provide, maintain, monitor, and/or replace a backup battery.

Take note: If you have a medical alert system, or security equipment, you are strongly encouraged to utilize and maintain a battery back-up

Know Your Battery Backup Unit


  1. Alarm Silence – Press to silence audible alarm.
  2. Battery Emergency Use – Press once to reboot the ONT and get up to 1 hour of battery life for emergency phone calls. Once pushed, all remaining battery life will be used.

Coosa Valley Technologies reserves the right to modify this Back Up Battery Policy at any time. We will notify you of any material changes via written, electronic, or other means permitted by law, including by posting it on our website. If you find the changes unacceptable, you have the right to cancel the Services. If you continue to use the Services after receiving notice of such changes, we will consider that as your acceptance of the changes.

Effective: 01/01/2022