No. You will receive the same reliable electric service. Since you will receive low balance and pending disconnect notifications prior to disconnect, you will know if you are experiencing a power outage or have just run out of money on your SmartPay account. And, if you have a power outage, our crews will still be on standby, ready to assist you. To report power outages, call us at (800) 273-7210.
That is entirely up to you! The beauty of SmartPay is that it fits your budget. You can buy enough electricity to last until payday, or enough to last several months. The choice is yours!
No. SmartPay members pay no deposits. The money you pay goes for the power you use.
Absolutely! You are a member of Coosa Valley Electric Cooperative for as long as you receive electricity from Coosa Valley Electric and maintain a membership.
Yes! You can switch to a SmartPay** account whenever you want. Your existing deposit will be applied to your current account balance, with any remaining amount being applied as a credit to your SmartPay account. **Some restrictions may apply.
You manage your SmartPay account. You can receive low balance notices by email, telephone and text, based on the notification preferences you choose. This will give you time to purchase power before your service is disconnected. If you do not purchase more power, your service will be disconnected. Once you make a payment, your service will be reconnected.