In an era where flexibility and choice matter, Coosa Valley Electric Cooperative has a powerful way for members to manage costs without the constraints of traditional monthly billing.
The Cooperative’s SmartPay program is a pay-as-you-go billing option that lets members pay for electricity in the amounts and at the times that make the most sense for their budget.
“Rather than waiting for a monthly statement, SmartPay allows member families to stay on top of usage and payments in real time,” said Meredith Hughes, supervisor of member services. “This helps to avoid surprises and build better financial control.”
Under SmartPay, members pre-fund an account with a minimum amount and then draw down that balance as energy is used. The Cooperative applies the payments directly to the member’s account so they are aware of how much energy they’ve consumed and how much credit remains.
“This approach is especially useful for households that prefer paying smaller amounts more frequently instead of one larger bill every month,” she said.
Another advantage is deposits are not required to join SmartPay. New service does require a modest connect fee along with the initial SmartPay funding.
“For members interested in traditional billing, those options remain available, but SmartPay offers an alternative that works for many families,” Hughes said.
Combined with CVEC’s broader account tools, including online access and mobile payment options, SmartPay reflects the Cooperative’s mission to provide convenience and control to the people it serves.
For more information about Smart Pay, go to CoosaValleyEC.com and click on Your Account. Click on Payment & Billing. Click on SmartPay.