We would love to could keep the power on all the time, but occasionally it will go out at your home or business. Once that occurs, our attentions and efforts turn completely to dedicating the resources necessary to restoring your service.
If you are calling from a phone that is in your account records, the system can use your caller ID information to automatically find your account information. You will not have to input your phone number at all and will speed your outage reporting process.
If you are calling from a phone that is not in your account records:
- When prompted make sure you input a phone number that is in your account records.
- The more information you can provide, the faster your service will be restored.
- We will have a harder time locating your account information and may delay our response time to your outage.
Thank you for your understanding and patience.
The following tips can also be important during extended outages.
Assemble the Emergency Kit
Have these items on hand and make sure they can last for at least 72 hours:
A first aid kit that includes prescription drugs as needed
At least 1 gallon of water per person per day
An extra set of clothes
Non-perishable foods (Canned goods and granola bars)
Items to help pass the time (Example: A deck of cards)
Supplies to build a shelter (Duct tape and plastic)
A portable radio
A can opener
You can make smaller versions of this kit for your car or office and stock it with practical items for either setting.
Take Special Steps if You Have Special Needs
Do you rely on life-support equipment or other power-dependent equipment to maintain your health? If so, you should:
Register with us so your home will be treated as a top priority in the event of a power outage
Put a plan in place, possibly involving:
- An emergency standby generator for your home
- Arrangements to stay at a health-care facility that has backup power
If you personally don’t have special needs but can think of someone in your area who might, offer your assistance. Think about your elderly, disabled or non-English-speaking neighbors.
Keep Your Refrigerated Food Safe
If the power goes out, try not to open your refrigerator or freezer doors so you don’t lose cold air unnecessarily.
The contents of a full:
Freezer should last for as long as 2 days
Fridge should last for about 6 hours
Don’t taste foods to see whether they’re ok.
- Throw away any food items that become warmer than 41º
- If you’re in doubt about a food item, throw it out.
- Operate a generator in rainy or wet conditions
- Touch a generator with wet hands
- Use electrical appliances that have gotten wet
- Touch exposed cables or electrical wires in your home
- Get near or touch downed or sagging power lines outside
- Engage in an extremely dangerous practice known as “backfeeding,” (It involves connecting a generator to your home’s wiring by plugging the generator into a wall outlet without the use of an appropriate power transfer switch)