SmartPay Service Agreement (PDF) Member Name(Required) First Last Member Account Member NumberMember Email Address(Required)Password is the initial password – you will be prompted to change this upon first login. Cell PhoneThis number will be used for SmartPay text notifications and alerts on your account.Low Balance Threshold Requested:$15 recommended amount.Do you have a past due debt with us? Yes No Debt RecoveryApplies to members with past due debt only.I understand that my past due balance will be taken from each of my Smart Pay payments at a rate that I have listed below to be applied toward my past due balances.Past Due Balance Rate I agree to pay toward my past due amount and the remainder will be put into debt recovery.Payment Amount Consent(Required) As a SmartPay member, no security deposit is required and you are not subject to normal connect/disconnect fees. Normal membership fees will apply. You will be required to pay at least $75 to activate a Smart Pay account. This amount will be applied to your connect/transfer fee and membership fee. Membership fee and connect/transfer fee total $25. This will leave $50 of available power. You will not receive a monthly paper bill. Daily SmartPay account history (usage, miscellaneous charges, and payments) will be available on our Coosa Valley Electric Cooperative (CVEC) website. This website also allows you to modify notification settings. You are solely responsible for managing and updating the notification settings on your SmartPay account. If you have an appliance loan you will continue to receive a separate monthly bill for that appliance. Loan payments cannot be made through the SmartPay program. If you are an existing regular (post pay) account member and wish to convert to a SmartPay account, any deposit held will be applied toward any outstanding balance with the remaining credit (if applicable) applied to your SmartPay service. You will need at least a $50 credit balance to activate your Smart Pay account. SmartPay accounts will be subject to a SmartPay service fee of $0.20 per day and a daily Distribution Access Charge. CVEC will reconcile monthly your SmartPay account balance with our billing system, which may result in small adjustments to your SmartPay balance. Electric service will be subject to immediate disconnection if at any time the account does not have a positive balance. Medical conditions and/or inclement weather will not postpone disconnection. If service is disconnected, any outstanding (negative) balance and a minimum credit balance (available power) of $15 must be paid before service is restored. No payment arrangements can be made on Smart Pay accounts. There will be a $100 after-hours reconnect fee if you call to have your meter connected after 5 p.m. or on weekends. If a returned check is received on the account, the amount of the return and associated fees will be charged back to the member’s account. If this causes the credit on the account to be exhausted, service will be subject to disconnection. If at any time a member wants to convert the SmartPay account back to a regular (post) billed account, a deposit may be required based upon the applicant’s credit score at that time. If an account is disconnected and does not become active after 14 days, the account will be considered inactive and Coosa Valley Electric will mail a final bill to the last known address on file. Service terminated at the request of the consumer will receive a refund of outstanding credit on the account. If your service is inactive for 14 consecutive days, you will be required to reapply. Debit and credit card payments may be made over the phone at 1-855-977-6278 (1-855-97-SMART) or on our CVEC website. Payments may also be made at our office, using our CVEC Connect app, or by mail. When paying online, the account balance in the billing system may differ slightly from your SmartPay balance. Your SmartPay status is based on your SmartPay balance. We highly recommend that if your account becomes negative, you make a payment immediately and that you pay before 9:30 a.m. Payments may take several minutes to post to the SmartPay account. I understand that it is my responsibility to make sure I maintain a positive balance to continue service. I have read and understand the Smart Pay Agreement.Member Electronic Signature (Full Name)(Required) NameThis field is for validation purposes and should be left unchanged.
